1. What we deliver
- Flights: an e-ticket with the airline PNR and ticket numbers.
- Hotels: a hotel confirmation voucher.
- Travel insurance: the insurer's policy document / certificate of insurance.
- Payments: a payment receipt for every successful payment.
2. When it is delivered
- Most bookings are confirmed instantly and documents are emailed within a few minutes of payment.
- Some fares (for example group or special fares) are ticketed by our team after payment. These are delivered within 2–4 hours during business hours, and in any case at least 12 hours before departure.
- If a booking cannot be confirmed, we tell you and refund the full amount as described in our Cancellation & Refund Policy.
3. Where to find your documents
Your documents are always available in My Trips, or via Find a booking with your PNR or booking reference and email. You can view, print or download your e-ticket and itinerary there, and ask for them to be sent again.
4. Didn't receive it?
Check your spam or promotions folder first. If you still can't find your documents, contact us with your booking ID and we will resend them.
- Business: Zamra Travels (trading as ZamraBooking), a sole proprietorship of Mohammed Sahal V
- Email: support@zamrabooking.com
- Phone / WhatsApp: +91 98466 06739
- Address: Building No. 25/282, Kizhakkethala, Down Hill, Malappuram, Kerala 676505, India
- Trade licence: BFIF01-M100500-00326-2025 (Malappuram Municipality)
- Hours: Monday to Saturday, 9:30 AM – 7:00 PM IST (email and WhatsApp monitored daily)