1. Information we collect
Information you give us
- Contact details: name, email address and mobile number.
- Traveller details: names, gender, date of birth, nationality, and passport or ID details where the airline or destination requires them. For some fares, PAN, GST, student or senior-citizen ID details.
- Account details: your login, saved travellers, wallet and booking history.
- Documents you upload: for example a passport or ticket image you choose to scan to fill in details.
- Messages: what you send us by email, WhatsApp, phone or support requests.
Information collected automatically
- Device and browser information, IP address, pages visited and searches made, used to run and secure the website.
- Cookies that keep you signed in, remember your currency and preferences, and keep your booking session.
Payment information
Card, UPI and bank details are entered on the secure pages of our payment partners and processed by them. We receive only the payment status and reference, never your full card number or CVV.
2. How we use your information
- To search, book, ticket and manage your flights, hotels and insurance.
- To send booking confirmations, e-tickets, schedule changes, payment receipts and refund updates by email, SMS or WhatsApp.
- To provide customer support and handle cancellations, changes and refunds.
- To prevent fraud, secure the website and meet legal, tax and regulatory obligations.
- To improve our services and, if you agree, send you offers. You can unsubscribe at any time.
4. International transfers
Travel involves other countries. Your details are shared with airlines, hotels and authorities in the countries you travel to, and some of our technology providers may process data outside India. We take reasonable steps to ensure it is protected.
5. How long we keep it
We keep booking and payment records for as long as needed to provide the service and to meet legal, tax and accounting requirements (generally up to 8 years). Uploaded document images are used only to fill in your details and are not kept longer than needed. You can ask us to delete your account at any time.
6. How we protect it
The website uses encrypted (HTTPS) connections. Access to personal data is limited to staff and partners who need it, and accounts are protected by passwords. No system is completely secure, so please keep your login private and tell us at once if you suspect misuse.
7. Your rights and choices
- See, correct or update your details in My account, or by asking us.
- Ask for a copy of your data, or ask us to delete your account and data (records we must keep by law are retained).
- Withdraw consent to marketing at any time using the unsubscribe link or by contacting us.
- Block or delete cookies in your browser; some features, such as staying signed in, will then not work.
8. Children
Bookings must be made by adults. We collect a child's details only when an adult books travel for them.
9. Changes to this policy
We may update this policy. The date at the top shows the latest version; significant changes will be highlighted on the website.
10. Contact and grievance officer
For privacy questions, requests or complaints, contact our Grievance Officer, Mohammed Sahal V, at support@zamrabooking.com (subject: "Privacy"). We acknowledge complaints within 48 hours and resolve them within 30 days.
- Business: Zamra Travels (trading as ZamraBooking), a sole proprietorship of Mohammed Sahal V
- Email: support@zamrabooking.com
- Phone / WhatsApp: +91 98466 06739
- Address: Building No. 25/282, Kizhakkethala, Down Hill, Malappuram, Kerala 676505, India
- Trade licence: BFIF01-M100500-00326-2025 (Malappuram Municipality)
- Hours: Monday to Saturday, 9:30 AM – 7:00 PM IST (email and WhatsApp monitored daily)