1. How to cancel
- Online: open My Trips (or Find a booking with your PNR and email), choose the booking and select Cancel. You see the refund amount before you confirm.
- By email or WhatsApp: write to support@zamrabooking.com or WhatsApp +91 98466 06739 with your booking ID or PNR. Some fares, including group and special fares, can only be cancelled this way.
Flight cancellations must reach us at least 4 hours before departure for domestic flights and 6 hours before departure for international flights (or earlier if the airline requires). After that, the booking may be treated as a no-show.
2. Flight cancellation charges
| Charge | Amount |
|---|---|
| Airline cancellation fee | As per the airline's fare rules for your fare — shown on the booking page and in My Trips. |
| ZamraBooking service fee | Non-refundable, unless the cancellation is caused by us. |
| Non-refundable fares | Only the refundable taxes and fees the airline returns are refunded. |
| No-show | Usually only part of the taxes is refundable, as decided by the airline. |
Refund amount = amount paid − airline cancellation fee − service fee. Seats, meals and baggage bought as add-ons are refunded only if the airline refunds them.
3. Date, name and flight changes
- Date or flight changes are allowed where the fare permits. You pay the airline's change fee plus any difference in fare.
- Most airlines do not allow name changes. Minor spelling corrections may be possible for a fee; contact us before travel.
- Request changes by email or WhatsApp with your booking ID.
4. If the airline cancels or reschedules
If the airline cancels your flight or changes it significantly, you can accept the new flight, choose another flight the airline offers free of charge, or cancel for a refund. In these cases no cancellation fee or service fee is deducted for the affected flight, and we refund everything the airline returns. We will contact you with your options.
5. Failed or unconfirmed bookings
If your payment is successful but we cannot confirm the booking, the full amount is refunded automatically — to your wallet straight away, or to your original payment method within the times below. You will not be charged for a booking that was not issued.
6. Hotels
Hotel cancellations follow the cancellation policy shown for the room you booked (for example, "free cancellation until a given date"). Non-refundable rates cannot be refunded. Early check-out or no-show is charged as per the hotel's policy.
7. Travel insurance
Insurance policies can be cancelled before the start date of cover, subject to the insurer's terms. Once cover has started, or if a claim has been made, the premium is not refundable.
8. How and when refunds are paid
Refunds are processed once the airline, hotel or insurer refunds us. You choose where the refund goes when you cancel:
| Refund to | Time |
|---|---|
| ZamraBooking wallet | Instantly once the supplier confirms the refund. |
| Original card, UPI or net banking | We initiate it within 1–2 working days of the supplier's confirmation; your bank usually credits it within 5–7 working days. |
Most airline refunds are confirmed within 7–15 working days, but some airlines take longer. You can follow every refund in My Trips, and we email you when it is paid. Refunds are made in the currency and to the account used for payment.
9. Questions about a refund
If your refund has not arrived within the times above, contact us with your booking ID and we will check it with the supplier and our payment partner.
- Business: Zamra Travels (trading as ZamraBooking), a sole proprietorship of Mohammed Sahal V
- Email: support@zamrabooking.com
- Phone / WhatsApp: +91 98466 06739
- Address: Building No. 25/282, Kizhakkethala, Down Hill, Malappuram, Kerala 676505, India
- Trade licence: BFIF01-M100500-00326-2025 (Malappuram Municipality)
- Hours: Monday to Saturday, 9:30 AM – 7:00 PM IST (email and WhatsApp monitored daily)